Are you ready to take your lending experience to the next level while making a meaningful impact on members’ financial lives? Join Virginia Credit Union as a Contact Center Lending Advisor, where you’ll be part of a local, four-time Gallup Exceptional Workplace Award winning credit union that truly puts people first—members and employees. At VACU, you won’t just have a job; you’ll build a career. They invest in your success, celebrate your contributions, and empower you to reach your full potential.
As a result of continued growth, Virginia Credit Union is hiring a Contact Center Lending Advisor in Midlothian, VA.
If you have experience in lending and customer service, especially in a financial institution, we want to hear from you!
Why join the Virginia Credit Union team
- Great Pay: Starting salaries between $50,697 and $56,000 depending on relevant experience.
- Excellent Benefits: Medical, dental, vision, life, Tuition Reimbursement and Student Loan Reduction, Pension, great vacation and sick banks, 401(k) with company match and more!
- Hybrid Schedule Opportunity: A hybrid schedule opportunity after the initial 90 day period.
- Incentive Plan and Annual Reviews: Enjoy the opportunity for an annual bonus and pay review!
- Internal Advancement: There are endless growth opportunities for growth and internal advancement across the Credit Union
- Community Outreach: Supporting our communities has been and will continue to be a hallmark of employment at VACU
- Award-Winning organization: Winner of the Gallup 2022, 2023,2024, and 2025 Exceptional Workplace Award!
Duties and Responsibilities:
- Consistently and accurately discuss first mortgage and consumer loan products and services.
- Explore and evaluate member financial needs and make recommendations to help them achieve their financial goals.
- Enter all loan applications accurately and completely.
- Prepare consumer loan applications for disbursement.
- Answer incoming calls and perform account inquiries and transactions as needed.
- Use cross selling techniques and lending knowledge to discuss additional products and services.
- Make positive contributions to the team and department.
- Meet and/or exceed all individual, team and department performance metrics and goals.
- Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
- Complete all required ongoing enterprise level training including, but not limited to BSA, OFAC and Information Security.
- Report all Risk Management Policy violations in accordance with policy.
About the Company: Virginia Credit Union was founded in 1928, originally as State Employees’ Credit Union. Through the decades, they have created financial products and services to help guide members in their financial lives and provide them with knowledge and understanding of their finances. In everything they do, our work allows members to live with confidence. As a not-for-profit organization, Earnings are returned to their members through a broad range of convenient services, attractive rates, lower fees, and free financial-education resources.
All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
