Save lives, inspire your community, and make a lasting impact. This is a dream opportunity for a compassionate, organized, and people-focused leader to build and strengthen one of the most important parts of the Richmond SPCA’s mission—its volunteer program. As Manager of Volunteers, you will lead the strategy, structure, and day-to-day success of a dedicated volunteer team that helps save, protect, and enrich animal lives across the Greater Richmond community.
The Richmond SPCA, a leading non-profit organization committed to achieving and sustaining a no-kill community, is seeking a Manager of Volunteers to oversee the full volunteer lifecycle—from recruitment and onboarding to engagement, retention, recognition, and community partnerships. This is a critical leadership role responsible for ensuring volunteers feel equipped, valued, and deeply connected to the organization’s lifesaving work while helping staff across departments maximize volunteer support.
If you have proven management experience, strong emotional intelligence, and a passion for mission-driven leadership, this is an incredibly rewarding career you should explore. Prior volunteer management experience is preferred, along with a strong ability to lead teams, solve problems creatively, and foster a welcoming and collaborative environment.
Why you should join the Richmond SPCA team:
- Huge Impact on the Lives of Pets and the People Who Love Them: Reporting directly to the Chief Operating Officer, you will help shape the volunteer experience for an organization that rescues, rehabilitates, and finds homes for approximately 4,000 homeless animals each year while supporting thousands more pets through vital community programs.
- Meaningful Leadership Opportunity: You will lead a dedicated Volunteer Management Team and play a direct role in strengthening community engagement and mission delivery.
- Outstanding Benefits: Full-time employees are eligible for medical, dental, vision, life insurance, short-term and long-term disability, paid personal leave, 401(k), Employee Assistance Program, paid wellness leave, and access to the Richmond SPCA’s low-cost, full-service Susan M. Markel Veterinary Hospital for your own pets.
- Competitive Pay: Starting at $52,000/year
- Public Service Loan Forgiveness Eligible Employer
- Flexible Schedule: Sunday–Thursday or Tuesday–Saturday with daytime, weekend, and occasional evening availability required
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Volunteer Program Leadership
- Lead, motivate, and support the Volunteer Management Team and volunteers while cultivating a culture that reflects the Richmond SPCA’s values of collaboration, creativity, honesty, inclusion, and respect
- Develop and maintain systems for recruiting, onboarding, training, engaging, and recognizing volunteers
- Match volunteer skills and interests with organizational needs to maximize impact and engagement
- Ensure volunteers have a safe, supportive, and welcoming environment where open communication is encouraged
- Identify and respond promptly to volunteer needs across the organization
- Routinely evaluate volunteer programming to ensure effectiveness, efficiency, and continuous improvement
- Work with the Chief Operating Officer to develop goals and objectives for volunteer programming
- Create and support group volunteer opportunities and maintain strong relationships with recurring community volunteer partners
- Training and Staff Support
- Organize and lead volunteer orientation and ongoing training programs
- Train staff to effectively and cooperatively support volunteers across departments
- Provide administrative support for special-focused volunteer groups
- Maintain volunteer schedules and assigned tasks with input from department managers and volunteer liaisons
- Encourage open communication and approach difficult conversations with empathy, professionalism, and compassion
- Volunteer Engagement and Community Outreach
- Maintain volunteer communications across multiple platforms including email, newsletters, Trello, and Facebook groups
- Plan activities that build volunteer community and celebrate volunteer contributions
- Represent the Richmond SPCA at community events, volunteer fairs, informational tables, and outreach opportunities
- Help strengthen volunteer retention through relationship building, recognition, and mission connection
- Administration and Reporting
- Maintain systems to track volunteer hours, activities, reporting, and program analysis
- Develop and manage the departmental budget
- Complete standard management responsibilities including payroll, hiring, training, mentoring, performance feedback, and leading department meetings
- Ensure confidentiality and professionalism in all volunteer and employee interactions
- Perform other duties as assigned
The Richmond SPCA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
