Ready for a customer service role where people stay, grow, and build real careers? Join a privately owned, industry-leading company that values quality, stability, and long-term employee success. Take pride in supporting customers, working alongside a close-knit team, and growing with a company that invests in its people.
Kaeser Compressors, a global leader in compressed air systems and industrial equipment, is expanding its Fredericksburg, VA team. They are seeking someone with customer service or call center experience to join their team as a Service Scheduler. Enjoy a fast-paced role that keeps you juggling calls, emails, and multiple systems.
Why join the Kaeser team in Fredericksburg, VA as a Service Scheduler:
- Stability you can trust – Kaeser is privately owned and family‑run, with no layoffs or furloughs during COVID and long employee tenure across the organization
- Career growth opportunities – Advance within the role, move into leadership, or explore opportunities across departments
- Strong total rewards package – Includes medical, dental, and vision insurance, profit sharing, and a 401(k) with a 50% match up to 8%
- Generous time off – 128 hours of PTO annually with rollover, increases at 5 and 10 years, plus 9 paid holidays
- On‑site perks – Free employee gym and an on‑site rooftop café with an executive chef
- Supportive culture – Team‑based, collaborative, and performance‑driven without a cut‑throat environment
- Industry leader – Represent a globally recognized brand known for quality and innovation
Duties and Responsibilities:
- Handle high‑volume inbound customer phone calls
- Manage and respond to requests from multiple shared email inboxes
- Coordinate and schedule service requests using SAP and other internal systems
- Work across several tools and databases while maintaining accuracy
- Support multiple internal branches and field teams
- Prioritize tasks in a fast‑paced, constantly changing workflow
- Communicate professionally with customers and internal stakeholders
- Maintain organization and attention to detail in a high‑volume environment
About the Company:
KAESER KOMPRESSOREN has been providing compressed air systems solutions since 1919 and currently employs approximately 8,000 people throughout the world. We consider ourselves as a partner to our customers and develop tailor-made, energy-efficient and reliable compressed air solutions. With our philosophy of “more compressed air for less energy”, we have become a leading key global player in our industry.
All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
