Want to put your customer service and problem-solving skills to work with a great employer? You’ll enjoy a strong work/life balance with a consistent Monday to Friday schedule, competitive pay up to $58,000, and a comprehensive benefits package that values your well-being both on and off the clock. Join a collaborative, steadily growing company that’s been powering industrial innovation for decades and build a career that works as hard for you as you do for your customers.
MayTec, Inc. is seeking a Customer Service Representative in Montgomeryville, PA to join their team.
If you have 3+ years of customer service experience or inside sales experience, you have to apply for this position!
Why Customer Service Professionals Join the MayTec, Inc. Team:
- Competitive Compensation: Start earning up to $58,000 annually (annual figure is representative of hourly pay up to $28/hr, depending on experience).
- Excellent Benefits Package: Health coverage with the majority of premiums covered by employer, Dental, Company Paid Life insurance, Company Paid Short- and Long-Term Disability, 401k (matching), Sick Days, 10 holidays, one floating holiday.
- Generous Paid Time Off: Experience healthy work/life balance with 3 weeks of vacation and 3 personal days (prorated in your first calendar year), with even more time off as your tenure grows!
- Great Schedule: Enjoy your evenings and weekends! MayTec, Inc. operates on a single day shift schedule — Monday through Friday, 8:00 AM to 4:30 PM — giving you free afternoons and uninterrupted weekends.
Duties and Responsibilities:
Customer Service/Sales Support
- Create orders
- Create/update quotes
- Calculate and add tariff surcharges
- Set up new customers/vendors as needed
- Set up new reps and keep track of sales territories
- Create Discrepancy Reports and Corrective Actions
- Create backorders for production
- Set up new customers with terms (acquire credit references)
- Communicate and follow up with customers
- Communicate with production regarding lead times (and inform customers of new ship dates)
- Lead weekly Open Orders meeting
- Follow up with quote requests and send reminders to sales personnel
- Follow up on open orders
- Enter tracking information into Infor and provide tracking information to customers
- Collect and file POD’s for laser enclosure shipments (future audits)
- Maintain current list of customers, reps and distributors
- Create contact groups and send email blasts as needed.
- Create monthly reports for General Manager
- Manually enter order and shipping information into “Delivery KPI” spreadsheet for Operations Manager.
Accounts Receivable:
- Invoice customers
- Pick tariff surcharges
- Process credit card payments
- Keep track of deposits and partial invoices.
- Create deposit or final payment invoices in Adobe
- Work with auditors to Collect POD’s, BOL’s and UPS detail reports for audits
Travel:
- Arrange flight, car & hotel (and update calendar w/particulars)
- Create flight itineraries using Melon software
About the Company:
MayTec, Inc. is an industrial automation company that began in the 1980’s with one basic goal: to provide highly flexible and economically viable solutions for machine and plant construction. Together with sister companies in the United Kingdom and Germany, they are committed to delivering high-quality solutions including machine framing and guarding systems, laser enclosure systems, and automation systems worldwide.
All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
