Store Manager

Leverage your expertise from the industrial gases and welding industry to take the next step in your career. Take advantage of this opportunity to join a trusted, family-owned business that has been prioritizing and valuing their employees for over 90 years. Earn up to $62,000 as you drive store success in this highly respected and sought-after leadership role.

A leading independent supplier of industrial gases and welding supplies is looking for a Store Manager to join their team in their southern Virginia market.

If you have experience in the industrial gas or welding supplies industry and a passion for customer service and educating others about the industry products, then this is a career opportunity you need to explore!

Please click Apply or email your information to: storemanager@workrocket.com

Why you should join the team:

• Respected Leadership Position: Take advantage of this leadership position where you will be able to set the tone and foster the positive team culture that drives the store’s success.
• Competitive Pay: Earn $55,000-$62,000 a year based upon experience.
• Work/Life Balance: Enjoy working Monday-Friday, supporting the store during open, close, and normal business hours. No weekends!
• Company Culture and Values: Join a team whose core values of trust, responsiveness, reliability, and technical competence, lead to strong interpersonal connections with clients and each other.
• Job stability: Work with a multi-generational, family-owned business that has been in business for over 90 years and they continue to be in demand for their services.
• Comprehensive Benefits: Enjoy health, dental, and vision insurance; a 401(k) with company 4.5% match, 2 weeks of PTO, and wellness programs.

Duties and Responsibilities:

• Oversee all walk-in and call-in customer interactions, ensuring prompt, professional, and responsive service. Maintain responsiveness in all internal and external communications, in alignment with the company’s core value of responsiveness.
• Resolve customer inquiries and issues related to orders, sales, services, billing, technical support, and product discrepancies, ensuring a positive experience for all customers.
• Manage inside sales efforts by supporting sales staff and actively seeking opportunities to increase store sales and profitability, including setting up contract pricing instead of relying on historical price data.
• Ensure the accurate preparation of quotes, delivery tickets, and sales orders, with the goal of minimizing customer credits and ensuring consistent pricing practices.
• Lead, mentor, and develop inside sales staff and route drivers to ensure a high-performing local team that delivers results. Foster a collaborative, engaged team dynamic that prioritizes communication and accountability.
• Provide training and development opportunities, ensuring employees are well-versed in products, customer service standards, and safety protocols. This includes training on mobile applications to support efficient workflows and advance digitization efforts.
• Ensure all new hires are properly trained and integrated into the team, fostering an environment of accountability and continuous growth. Dedicate time to engage with each new employee and conduct regular performance check-ins (e.g., 30-60-90 days) to support their development.
• Manage daily store activities, including opening and closing, balancing cash drawers, and handling administrative tasks such as preparing deposits and submitting regular reports accurately and on time.
• Oversee route scheduling and truck loading to ensure safe, efficient, and timely deliveries while minimizing maintenance costs.
• Maintain inventory accuracy by overseeing receiving, stocking, and transferring goods (including hardgoods, cylinders, and gas products) using tools such as ACM, controlled quantity, and handheld digital tools. This includes managing hardgoods barcoding for accuracy and efficiency.
• Monitor weekly automated order reports to adjust replenishment quantities and coordinate with purchasing as needed for timely inventory restocking. Escalate concerns to your line manager for resolution.
• Ensure regular vehicle maintenance and proper pre-trip and post-trip inspections, addressing any issues promptly and adhering to safety and operational standards.
• Utilize the Branch Operations Guide to ensure consistent and standardized operations across store operations, including standardized end-of-day procedures and workflows. Regularly review performance metrics to identify improvement and efficiency opportunities.
• Manage all administrative duties for store operations, including overtime, route truck inspections, delivery tickets, and customer invoicing, while ensuring accurate order processing through selected edit lists.
• Ensure timely completion of all paperwork, including cylinder inventory, vehicle manifests, and daily operational reports, to maintain financial integrity and coordinate with corporate teams for proper record submission.
• Oversee gas and hardgoods orders, including placement, follow-up, emergency processing, and proper pricing. Manage e-commerce orders to ensure accuracy, timely fulfillment, and seamless integration with in-store operations for enhanced customer satisfaction.
• Monitor and manage store performance, ensuring that financial targets for sales and profitability are met or exceeded. Identify and address underperformance promptly, implementing corrective measures as needed.
• Oversee cash management processes, including petty cash, daily deposits, and ensuring cash drawer accuracy. Ensure proper handling and balancing of cash drawers and bank deposits.
• Ensure that the store is clean, well-organized, and stocked to meet customer needs, including maintaining cleanliness behind and around the counter, in the warehouse, and in surrounding areas. Maintain an appealing and functional showroom with updated showroom pricing.
• Ensure the store is professionally presented and consistently adheres to the ideal branch look and feel guidelines.
• Regularly review product displays to ensure they are neat, organized, and properly labeled for customers, and shelves are stocked properly. Maintain brand consistency by following product placement guidelines and aligning with the company mission.
• Foster an interdependent safety culture where employees look out for one another, ensuring everyone follows proper safety protocols, including vehicle and equipment inspections, compliance with DOT regulations, and adherence to company safety guidelines.
• Conduct regular safety audits of the store, warehouse, and vehicles, addressing issues immediately to maintain a safe workplace. Embrace safety team visits as opportunities for continuous improvement.
• Ensure all safety equipment, postings, and forms are up to date and easily accessible.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.