Dispatcher/Service Coordinator

Dispatchers: This is your opportunity to begin a rewarding day shift career with New England’s premier pump service company. Join a team where your growth matters—enjoy continuous training opportunities, company-funded outings for you and your family, and a workplace that values and supports you every step of the way!

Gustavo Preston Company, New England’s premier pump service company, is seeking a Service Coordinator to join their team in the Chelmsford, MA area.

If you have Dispatching experience, Gustavo Preston Company wants to hear from you!

Why Service Coordinators Join the Gustavo Preston Company Team:

• Excellent Benefits: Medical, Dental, Vision, Short- and Long-term Disability, Life insurance, 401k (matching), referral bonuses, 18 days of PTO a year, 10 paid holidays, and more!
• Day shift Schedule: Monday – Friday 7:30am-4pm.
• Company Culture: Join a team where your growth matters—enjoy continuous training opportunities, company-funded outings for you and your family, and a workplace that values and supports you every step of the way!
• Stability: Gustavo Preston Company, founded 140 years ago, continues with the tradition of selling and servicing quality fluid handling products. Our name has remained the same while our expertise and level of service have continued to grow.
• Click Here: To meet some of our team members and learn about their views of working at Gustavo Preston Company.

Primary Responsibilities:

• Receive incoming service calls/emergency calls from our customers and potential customers.
• Review and research customer site issues and customer equipment issues in order to proactively provide solutions through scheduling technicians.
• Evaluate and disseminate information from and to the customers and company personnel in order to communicate what the customer needs are so that effective service can be provided.
• Handle customer issues pertaining to equipment and work with Service team lead in deploying field solutions.
• Monitor and respond to Emails in the Service email In Box.
• Initiate on boarding new customer set up process.
• Review Scheduling Software for availability and assist in job planning.
• Work with Service Team Lead with assessing time constraints and technician ability in order to optimize job completion.
• Review customer special instructions to ensure requirements are met.
• Call customers to confirm GPC coming on-site. Calls should be made in advance conforming to customer’s request.
• Note within Navision (the company’s enterprise resource planning tool) all customer interactions, job status, tech notes, customer calls, etc.
• Reviews all Service Orders once completed in order to be reconciled and/or further action is needed.
• Follow up on service jobs to ensure a high level of customer satisfaction.
• Provided back up to other roles as needed.

About the Company: Gustavo Preston Company provides high-quality custom and technically designed fluid handling equipment for liquid and gas stream commercial pump solutions in Massachusetts and the greater New England area. Our stellar ongoing support, commercial pump repair, and pump maintenance help ensure each installation’s safety and longevity.

Employment is contingent upon successful completion of a driving record check, background investigation, and drug test.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law