Pet Retail Manager

Are you a retail supervisor or manager that loves pets and wants to earn up to $52,000 annually in addition to tips, commission, incentive pay! Enjoy a more satisfying career with a family run business where you are given the autonomy to advance your skillset, develop and inspire team members, and use your creativity in both pet styling and business development. Don’t miss your opportunity to work for this award-winning company that also focuses on humane community involvement!

Holiday Barn Pet Resorts is seeking a retail manager to join their team in Glen Allen, VA as a Grooming Manager. Loving pets is a must! Grooming experience is preferred but not required.

Why you should join the Holiday Barn team:

• Great pay and benefits: starting at $20-$25/hr based upon your experience plus tips, commission, and incentive pay! Benefits include company sponsored medical, vision, and dental insurance, paid life and long-term disability insurance, paid time off, and bring your pet to work days!
• Advancement and training opportunities: Holiday Barn is committed to the advancement of their employees with plenty of opportunities for advancement. Extensive training will be provided upon hire as well as education opportunities, including seminars and programs related to grooming and pet care.
• Workplace independence and support: Enjoy professional autonomy and creativity in your role as you help develop monthly promotions, seasonal packages, services, and actively work towards business growth. All necessary tools and equipment will also be provided by the company.
• Compassionate and joyful work environment: Holiday Barn truly cares about their employees and has been committed to a positive work culture since they were founded in 1972. They are also deeply involved in the Humane Community with partners such as the SPCA, Richmond Animal League, FETCH a Cure, and Compassionate Animal Project.

Responsibilities:

• Ensuring a safe and clean environment.
• Evaluating pets prior to groom service for needs and customer satisfaction.
• Assessing pets that have received bathing and grooming services.
• Hire, train, and supervise grooming staff to maximize our level of service to guests, ensuring all Holiday Barn grooming SOPs are properly executed.
• Provide clear and constructive feedback to staff regarding work performance and deliver realistic expectations or praise.
• Sell grooming services to customers based on the needs of the pet.
• Handle customer concerns and opportunities in a professional manner.
• Create and encourage a spirit of collaboration, cooperation, and enthusiasm within the grooming department around their work and within the resorts.
• Work accurately and reliably with a positive attitude.

About the Company:

Holiday Barn has a rich history which began with Emerson and Kathy Hughes’ love for dogs and cats. Emerson, a Henrico County music teacher, and his family opened Holiday Barn Pet Resorts in Glen Allen, VA in 1972. A few years later, they opened a second Richmond, VA location near Midlothian.

Today their son, Michael, is head of the pack. Holiday Barn celebrates the individual strengths of our Pack members. What allows so many individuals to work effectively as a team is our common embodiment of the Holiday Barn values. These values are our principles, the standards of conduct that define who we are and guide what we do.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.   

Holiday Barn Pet Resorts is a drug-free workplace. The environment may exhibit elevated noise levels, with potentially wet flooring and an accumulation of animal hair.