Customer Program Specialist

Launch your career with a leading automation electrical product distributor recognized for its stability and strong relationships with key players in the industry. This is the perfect opportunity to build connections with one of the top clients in the area, gaining in-depth knowledge of products in a supportive team environment focused on helping you succeed!

Electrical Equipment Company (EECO) is seeking a Customer Program Specialist to join our team in the Norfolk, VA area!

If you have 2 or more years of sales experience in an industrial/electrical environment with vendor management, EECO wants to hear from you!

Please click Apply or email your information to: eecocustomerspecialist@workrocket.com

As an employee of EECO you will enjoy:

• Competitive pay: Starting pay from $60,000 up to $70,000, dependent on experience.
• Career Growth: Advancement opportunities throughout the organization!
• Monday through Friday, Day shift schedule, travelling between EECO and client location locally.
• Solid Benefits: including Medical, Dental, Vision, 3 weeks of PTO the first year, short term & long-term disability coverage, life insurance, 401k with company match up to 6%, tuition reimbursement and more!
• Impact: Representing EECO with a professional level attitude and precision.
• Employee Tenure: EECO has above average employee tenure. The current VP of the department has a tenure of 20 years!
• Great Culture: EECO offers a supportive, low-stress work atmosphere where you can thrive both professionally and personally.

Responsibilities:

• Understand Customer Goals and provide tailored options to meet their needs.
• Maintain Customer Inventory Master Sheets, conduction crib crawls as needed.
• Implement, organize, and maintain customer storerooms in accordance with Scope of Work.
• Work closely with the Customer Success Team on continuous improvement activities.
• Create and set up bin labels on required cadence.
• Build relationships with vendors to increase EECO MRO sales, expand existing programs, and secure new programs.
• Develop storeroom growth plans to identify, understand influences, demonstrate advantages, and convert product lines serviced by competitors in existing EECO storeroom programs.
• Deliver exceptional customer service and sales amplification.
• Handle pricing, quotes, delivery, and expedites.
• Resolve pricing concerns and other issues, coordinating with the Key Account Manager (KAM) and other internal teams as needed.
• Identify and qualify sales opportunities, engaging the KAM when applicable.
• Proactively manage pricing agreements and customer pricing files to maximize gross profit and notify customer of nay pricing changes.
• Continuously seek to understand customer needs and challenges, offering product and service solutions that generate value.
• Act as a liaison across departmental boundaries to enhance efficiencies and remove challenges impacting customer service.

About: EECO is a full line electrical distributor that specializes in Industrial Automation and power solutions that provides solutions to reduce costs, increase reliability, and improve performance. Driven by ideas to make an impact for our customers, EECO invests in the capabilities required to increase understanding, drive recommendations, and take action.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.