Field Service Manager

Bring your Field Service Management expertise to a global company where you can make a name for yourself in the concrete manufacturing industry. This is a lucrative opportunity where you will earn above average pay (up to $120,000 or more in your first year), an unbeatable benefits package, and have huge opportunities for advancement within the company.

Putzmeister America, Inc., a global leader in concrete equipment manufacturing, is seeking a Field Service Manager to lead a team of field service technicians in the Sturtevant, WI area.

If you have experience managing a team of field service technicians in a heavy-duty manufacturing/industrial/construction or related field environment, Putzmeister wants to hear from you! Experience managing a nationwide team is highly preferred, but not required.

Why you should join the Putzmeister team:

• Competitive pay: Earn up to $120,000 in your first year, or more for a well-qualified candidate.
• Unbeatable benefits package and perks including medical, vision, dental, 401k with company match, company-paid hospital indemnity/accident insurance, HSA, FSA, company-paid life, company-paid STD/LTD, paternity leave, profit sharing, education reimbursement, boot reimbursement, employee discounts, company events, and more!
• Climb the corporate ladder with Putzmeister: You will have the opportunity to make your name with a global leader. The impact you make will be felt not just nationwide, but globally. There are incredible opportunities for career advancement with Putzmeister for individuals with the drive and initiative.
• Employee tenure: Putzmeister America is proud to be a company that employees want to grow with, with many employees having tenures of over 10+ years!
• Opportunity to travel! With at least 25% travel, you will enjoy travelling and interacting with our customers at their sites and working with your team of techs.

Minimum requirements:

• Experience managing, leading, and growing a team of field service technicians in a heavy-duty manufacturing or related field.
• Able to travel 25% – 50%.

Essential duties/responsibilities:

• The Service Manager is a critical role responsible for providing vital technical support to our dealers and direct customers
• The service manager will drive service excellence to ensure customer satisfaction, maximize customer retention and help minimize customer down time
• This role requires an experienced service leader than can think quick on their feet and provide quick responses to field problems
• Provide strategic leadership and development to the service team
• Development of an effective Service Support channel
• Provide service and customer service support via phone, email, text, and direct field visits
• Develop Key Performance Indicators (KPI) to effectively manage department
• Diagnose technical issues and determine proper solutions and next steps
• Develop and promote customer relationships with the objective of gaining a clear understanding of the customer needs and a means to satisfy them
• Driving continuous improvement in service, warranty, and other management processes
• Cultivation of relationships with customers & dealers throughout North, Central, & South America
• Leveraging Service Business to drive new equipment growth
• Coordinate scheduling for the field service team based on customer needs and workflow
• Identify new technologies to better provide service to our customer base
• While performing the duties of this job, the employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals
• Safety glasses/goggles must be worn at all times while in designated areas of shop
• Proper closed toe and heel footwear is required while in the shop
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

About the Company: Putzmeister America, Inc. is a global leader in concrete and material placing equipment with a worldwide reputation for quality, durability, and innovation, which makes work easier for the concrete placing industry.

Putzmeister America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.