Customer Service Representative

Open Interviews with TRANSCO LINES in North Little Rock, AR! 

Customer Service Representatives 

Tuesday September 3rd – Thursday September 5th 

1 Harold Ives Dr., North Little Rock, AR 72117 

Advance directly to the interview process for opportunities offered by a leader in the transportation industry. Enjoy great hours, competitive compensation, and a multitude of advancement opportunities at a midsize trucking company where your actions can make a bigger impact! 

Transco Lines, Inc., a logistics and transportation management company, is seeking a Customer Service Representative to join our team in North Little Rock, AR! 

If you have strong customer service skills this is an opportunity you need to explore!   

Please Click Apply or Send Your Information to: transco1@workrocket.com 

Why you should join the Transco Lines team: 

• Competitive pay: Start earning $19-23/hr. Depending on experience.  
• Advancement opportunities! 
• Consistent schedule – Monday – Friday, daytime hours, with an occasional Saturday. 
• Great benefits package – Includes medical, dental, vision, 401k, life, critical illness policy, PTO, and more!  
• Great ownership – Unlike at larger companies, the owners will know you by name. The two owners are always accessible and open to opinions and suggestions. 
• Training – You will receive on-the-job-training from management and the current team.  

Job duties: 

• Serve existing customers with existing contracts for various customer service issues such as late delivery notifications, booking orders, tracking, reporting, EDI. Communicate by phone and email to ensure timely and effective response. Role model the Company’s commitment to customers. 
• Exercise creative problem solving in an expeditious manner.  
• Rectify prior day or current day issues working between dispatch and the customer to ensure a viable result.  
• Manage late shipments appropriately. 
• Diagnose cause and work internally to eliminate future issues  
• Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised.  
• Coordinate any internal resources to book travel for company drivers – Manage damaged freight issues in coordination with Safety/HR and the customer. – Perform analysis to assess attainment of customer objectives; run periodic reports as needed. – Exhibit attendance that indicates your commitment to the job; help and cover for coworkers whenever needed. 

About the Company: Transco Lines, Inc. was founded in October 1984 and is headquartered in beautiful Russellville, AR with an additional Full-Service Maintenance terminal in North Little Rock. Transco Lines operates over 550 power units and over 3,000 dry van trailers. We pride ourselves on providing ultra-modern assets for our drivers and superior service to our customers. 

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.