The nation’s largest wireless carriers were showing a desire to be less involved with stocking and deploying actual hardware, while naturally focusing on their network and services. The device manufacturers were focusing on distributing their products and creating the latest and greatest, which made post-sale support on existing technology cumbersome. In the middle was the customer, relying on both the network and the equipment to provide a mission critical application for their organization. In many circumstances, it was up to them to put the pieces together and make each device do exactly what they needed it to do to make their organization better.