Harness the power of your sales/customer success skills and join a global industry leader that can offer you excellent benefits, room for great career growth, and a flexible daytime Monday – Friday schedule. Spend your days visiting client sites and being “boots on the ground” building deep, lasting relationships with existing suppliers to ensure satisfaction, stop customer loss, and protect route volume.
Make your mark with a company that values you, invests in your future, and is constantly growing!
Darling Ingredients is seeking a Territory Supervisor to join their team based out of the Jacksonville, FL area.
If you have at least 3+ years of experience in a customer-facing role such as account management, customer success, field service, or a route-based business focused on retention, and your high school diploma or equivalent, Darling wants to hear from you!
In this role, you will be primarily responsible for the retention and service excellence of independent raw material accounts within an assigned territory. The Territory Supervisor serves as the primary customer advocate and problem-solver in the field. This position supports strategic growth by gathering market intelligence, collaborating closely with Account Executives on new business opportunities, and acting on their own new business opportunities as appropriate when in the field.
Why Territory Supervisors the Darling team:
- Excellent Benefits – Including medical, dental, vision, 401k plan with company match, paid time off, paid holidays, car allowance, and more!
- Advancement opportunities – We strongly believe in promoting from within and are always looking for key players motivated to advance throughout the organization! There are endless opportunities for career growth, especially if you are open to relocate to other facilities or even want to be a part of the corporate team.
- Daytime M-F schedule with some Flexibility: Typical hours are regular business hours M-F, with some freedom and flexibility in scheduling around your client site visits. However, some additional hours may be required based on business needs.
- Competitive compensation: Salary based upon your background and experience.
- Incredible Stability – With over 140 years in business, Darling Ingredients is the global leader in rendering services and continues to grow. Enjoy a bright, stable future in a recession proof industry.
Essential duties/responsibilities:
- Serves as the primary, local point of contact for independent (non-branded) accounts, building trust and rapport as the “face” of the assigned operations region
- Builds and maintains strong, long-term relationships through regular, proactive site visits and communication to ensure customer satisfaction and retention
- Acts as a customer advocate, providing a quick and effective personal response to resolve service issues, answer questions, and manage escalations
- Utilizes company data (e.g., customer engagement center reports, zero volume service requests, cancellation data) to proactively engage at-risk customers and identify win-back opportunities
- Conducts periodic account reviews to confirm service satisfaction, discuss needs, and reinforce the value proposition
- Gathers and reports on competitor activity, pricing, and strategies to provide timely market intelligence to management
- Works collaboratively with Transportation Supervisors and routing operations to ensure efficient, reliable, and timely service for all customers in the territory
- Coordinates with local operations and sales to support the container service/refurbishment program, ensuring equipment meets customer needs and company standards
- Documents service issues, competitor intelligence, equipment needs, and account updates in company systems to ensure clear communication and follow-through
- Reviews Service Record Reports for accuracy and to identify potential service discrepancies or opportunities for customer engagement
- Collaborates with the General Manager, Office Manager, and other operational staff to ensure smooth, customer-centric operations
- Identifies and secures new, organic business opportunities that arise from an established market presence and strong local relationships
- Collaborates with Account Executives by identifying and qualifying opportunistic growth with existing customers or through leads generated from field-level intelligence
- Represents the company professionally in the field to strengthen brand presence and identify potential leads
- Other duties as assigned
About the Company: We began as a family business in 1882 and have continued to grow into the world’s leading innovative developer and producer of sustainable organic ingredients for a growing population. Headquartered in Irving, TX with regional offices in Cold Spring, KY and Des Moines, IA as well as production facilities across the U.S., we have over 15,000 employees across the globe. We repurpose and reuse rather than discarding what others might consider waste. We capture valuable ingredients and nutrients to help maximize what nature has to offer, providing components for a wide range of products that include pet food, fertilizer, and biofuel. Giving nature a second life is our second nature.
Our greatest assets are our employees. Our inclusive global workforce and their wide variety of skills, abilities, experiences, and perspectives have been critical in helping us consistently deliver best-in-class results around the world. In order to attract and retain employees who share our values of integrity, transparency, and entrepreneurship, we offer competitive pay, excellent benefits, stability, and opportunities for career growth.
Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/poster
