Heavy Equipment Service Manager

Service Managers: It’s an exciting time to join the management team of the nation’s top-rated Bobcat dealership!  You will be proud of where you work, enjoy excellent pay and benefits, while leading a motivated service team as well as drive your own personal growth and success. 

This is an opportunity to increase the impact of your leadership and technical ability in a positive and supportive culture with a knowledgeable and dedicated service team.

Ironhide Equipment is searching for a motivated and experienced Service Manager to join their team in the Williston, ND area.

Why join the Ironhide Equipment team:

• Great above average pay – $70,000 – $85,000 annually
• Excellent benefits – Health, vision, 401k, life insurance
• Paid time off
• Receive certified Bobcat training and continued education
• Advancement opportunities
• Healthy work-life balance

If you have strong communication skills, are a problem solver and have proven experience in leading a heavy equipment parts, service or sales team then Ironhide Equipment wants to hear from you!  Experience in a dealership service department or a bachelor’s degree is a plus!

Don’t let this opportunity pass you by! Apply Now!

Essential Duties:

Department Leadership & Operations

• Manage daily operations of the service department, including shop and field service activities.
• Plan, organize, and prioritize repair schedules to maximize technician efficiency and customer response times.
• Develop and/or enforce service department policies, procedures, and safety standards.
• Monitor workflow, shop capacity, labor utilization, and work order completion.
• Maintain clean, organized, and safe shop facilities.

Customer Service

• Build and maintain strong customer relationships through responsive communication and problem resolution.
• Review repair estimates and communicate service recommendations, timelines, and costs to customers.
• Handle escalated customer concerns and ensure timely resolution.
• Promote customer satisfaction and long-term service partnerships.

Financial Performance

• Manage departmental profitability, including labor sales, service revenue, and expense control.

• Monitor key performance indicators (KPIs) such as net income, technician efficiency, and billable hours.
• Manage service department budgets and forecasts.
• Review and approve invoices, warranty claims, and service write-offs.

Technician & Staff Management                                                      

• Recruit, train, mentor, and evaluate service technicians and support staff.
• Conduct performance reviews and establish development plans.
• Schedule staffing to support workload demands and emergency service needs.
• Foster a positive, accountable, and team-oriented work environment.

Equipment & Technical Oversight

• Ensure quality repairs and compliance with manufacturer specifications.
• Coordinate diagnostics, maintenance, rebuilds, and emergency repairs for heavy construction equipment.
• Support technicians with troubleshooting and technical guidance.
• Stay current on equipment technologies, manufacturer updates, and service bulletins.

Warranty & Compliance

• Oversee warranty administration and ensure accurate claim processing.
• Ensure compliance with OSHA, environmental, DOT, and company safety regulations.
• Maintain accurate service records and documentation.

Collaboration

• Coordinate with the Parts Department to ensure timely parts availability.
• Partner with Sales to support equipment delivery, inspections, and customer support initiatives.
• Work with manufacturer representatives on training, warranty, and service programs.

About the Company: Ironhide Equipment offers the newest models including Bobcat®, Develon, Ariens, Gravely, Manitou, Erskin and more. Our location is complete with service, parts, rental and sales departments.  Ironhide Equipment parts department has the largest selection of high quality Ariens, Bobcat, Develon, Manitou, Gravely and more parts and accessories in the area. We will help you maintain your heavy equipment, compact equipment, tractor and attachments so that it runs for years. If it is having problems, we can diagnose and repair it!

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.