Mark Franko Custom Building has been renovating and building homes for Richmond families for 37 years. Our tagline — Helping Families Live Well — describes what we actually do, and we mean it more ways than one. It’s about the families we build for. It’s also about the families of the people who work here, the families of the subs and suppliers we work alongside, and the families of the designers and architects we collaborate with. The work is good because those relationships are good, and the relationships are good because we take the work seriously.
We’re looking for an experienced Project Lead to join our team.
Here’s the honest description of the job. The Project Lead carries a project — and the client relationship that goes with it — from the moment we sign a contract to the day we hand over the keys, and often well beyond. You’ll be the family’s primary point of contact and the hub of the work through the life of their project. You’ll work with our estimators on pricing and changes. You’ll coordinate our field crew, our subcontractors, and our suppliers. You’ll work with the architects and designers when there are issues to resolve. You’ll make judgment calls in the field — sometimes a dozen a day — that affect cost, schedule, quality, and most of all what it feels like to live through a renovation. You’ll own the budget, own the schedule, and own how the project lands with the client at the end.
The first job inside the job is to understand what the client is actually trying to accomplish, and why. That’s what should guide every decision through the project — not just the contract and the plans, but the deeper reason this family is doing this work in the first place. Builders who miss that part deliver buildings. Builders who get that part deliver homes.
We’re not particular about the job title on your resume. We are particular about whether you’ve actually been doing this work — running projects, holding the client relationship, leading a field crew, coordinating subs, making real-time decisions about cost and quality. That experience might come from another residential builder. It might come from a commercial superintendent role where you’re ready to move to work that’s closer to the people who live in what you build. It might come from years as a lead carpenter or working foreman where you’ve been functionally running the job for a less-engaged GC. If you’ve been the person the client calls when something isn’t right — and you’ve been the person who makes it right — you have the experience we need.
What we offer: Compensation structured commensurate with experience and ability. A family-friendly benefits package. A small, highly collaborative leadership team that invests in its people. Our practice is to promote from within, and growth opportunities are available for people who want them. The satisfaction of seeing a project you led become the home a family lives their life in.
What we want: Someone with the judgment to be trusted with a six- or seven-figure project and the family at the other end of it. Comfort reading plans, scopes, and contracts. Strong communication — written, spoken, and the kind that happens by picking up the phone before there’s a problem. Discipline about documentation: a project lead’s notes today are how you protect the client and the company a year from now. Solid Microsoft Office skills, especially Excel, and a willingness to learn new software as we adopt it. Steady under pressure. The kind of person who would rather over-communicate than under-communicate, and who understands that what a family wants from a renovation is not just a finished space, but a process they didn’t dread and ideally enjoyed.
If that sounds like you, we’d like to talk.
All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
